Below are our standard responses to try and answer the most common questions that arise. If you don't see your specific question answered, please e-mail a request for further information to firstname.lastname@example.org with the subject line "More Info". Thanks so much for your interest in our product. We hope this will help!
Q: What is the mounting block and
where can I see what it looks like in use?
Q: How big is the block?
A: The block for the Standard size step is 9”long x 1-1/2” x 1-1/2”. The Large size steps use an 11” long block.
Q: Is the mounting block always needed?
A: No, but it is recommended in instances where there is a concern of the ladder sliding and when there is no other method of securing it available. In many cases people find the block is not needed at all. As long as the rubber feet are in good contact with a stable, grippy surface they are generally quite secure. But we strongly encourage using good judgement when placing the ladder. If you live in a home with small children or pets that may bump into it and kick out the feet, you may want to consider using the block (or any comparable method) even it feels secure without it. Think "safety first".
Q: Is the ladder permanently attached to the block?
A: No. The block is provided with velcro buttons on it. The carpeting of the top step will grip the velcro and keep the ladder from slipping but will also make it easy to "tear" off of the block should you want to move it.
Q: Do I have to permanently screw the block to the wall?
A: It is the most secure way to use the block. But, there are many excellent "removable adhesive strips" available that can be used to affix the block to a wall or cabinet without using screws. Of course we cannot guarantee results but we've had some success in testing these.
Q: Are there alternatives, other than the
block, to securing the ladder?
A: Absolutely. Many people position the ladder so the top step rests on top of a cabinet or other stable ledge. This is probably the safest way to place it.
Another way to prevent it from kicking out, is to place it so the foot of the ladder is near or against a wall or cabinet. That way, if the ladder should slide, it will stop as soon as the foot hits the wall.
One final note to remember; Just having the carpeting of the top step in contact with some adhesive backed velcro, works great in most situations to keep the ladder from slipping. Think of the block as a handy ledge for situations where nothing else is available to rest the step on.
We've discovered that the most economical way, for customers
outside the U.S, to get a ladder is to use a third-party shipper like Shipito.com.
How it works is, you set up a US, Shipito address to have the Cat Ladder sent to. You order the Cat Ladder and have it sent to that address. Shipito then takes care of getting it into your country. They give quotes on their website. Use the package weights and dimensions from our product descriptions to get an estimate from them.
We've had customers in Italy and Australia receive ladders this way. It looks pretty simple and they seemed happy with the service.
Keep in mind though, Shipito's cost will be IN ADDITION TO our shipping costs.