Below are our standard responses to try and answer the
most common questions that arise. If you don't see your specific question
answered, please e-mail a request for further information to email@example.com with
the subject line "More Info". Thanks so much for your interest in our
product. We hope this will help!
The Mounting Block
Q: What is the mounting block and
where can I see what it looks like in use?
A: The mounting block is a block of
wood that comes with each ladder and has a matching finish. It acts as a
ledge for the front of the top step to rest on. It is provided as a method of
securing the ladder to prevent it from sliding down the wall should it get
"kicked out" at the bottom. It can be seen in our Assembly Instructions pdf.
Q: How big is the block?
A: The block for the Standard size
step is 9”long x 1-1/2” x 1-1/2”. The Large size steps use an 11” long block.
Q: Is the mounting block always
A: No, but it is recommended in
instances where there is a concern of the ladder sliding and when there is no
other method of securing it available. In many cases people find the block is
not needed at all. As long as the rubber feet are in good contact with a
stable, grippy surface they are generally quite secure. But we strongly
encourage using good judgement when placing the ladder. If you live in a home
with small children or pets that may bump into it and kick out the feet, you
may want to consider using the block (or any comparable method) even it feels
secure without it. Think "safety first".
Q: Is the ladder permanently
attached to the block?
A: No. The block is provided with
velcro buttons on it. The carpeting of the top step will grip the velcro and
keep the ladder from slipping but will also make it easy to "tear"
off of the block should you want to move it.
Q: Do I have to permanently screw
the block to the wall?
A: It is the most secure way to use
the block. But, there are many excellent "removable adhesive strips" available
that can be used to affix the block to a wall or cabinet without using screws.
Of course we cannot guarantee results but we've had some success in testing
Q: Are there alternatives, other than the
block, to securing the ladder?
A: Absolutely. Many people position the ladder so the top step
rests on top of a cabinet or other stable ledge. This is probably the safest way
to place it.
way to prevent it from kicking out, is to place it so the foot of the ladder is
near or against a wall or cabinet. That way, if the ladder should slide, it
will stop as soon as the foot hits the wall.
One final note to remember; Just having the carpeting of the top step in
contact with some adhesive backed velcro, works great in most situations to
keep the ladder from slipping. Think of the block as a handy ledge for
situations where nothing else is available to rest the step on.
Ladder Sizing (refer to our Sizing Charts to compare dimensions)
Q: How do I decide whether I need a Standard or Large step size?
A: Any cat can climb our Standard sized ladder but not all sized cats would be as comfortable hanging out or sleeping on it. Generally speaking the Standard size is comfortable for cats up to 12lbs, Above that, you might want to consider the Large size step. The Standard size step is 9"x9", The Large size step is 11"x11". The extra 2" might not sound like much but it makes a big difference (that's 50% more surface area...81 vs. 121 square inches )
Q: How do I decide how many steps I need?
A: We recommend printing out the sizing chart and taking a measuring tape around the house. Consider the max height you'd like your cat to reach and whether or not the step will rest on a shelf, a cabinet or just lean against the wall (the mounting block may be recommended, see Mounting Block info above). If you'd like to rest the top step on a shelf or other ledge it does not have to be the exact dimension to the underside of the step. The ladder may lean forward or back a little depending on whether the ledge is lower or higher than the step dimension.
Please make sure to consider the "distance from wall" dimension when deciding. Especially with the larger ladders that may project into the traffic area of a room.
Q: Can the ladders be used outdoors?
A: No. They're intended as indoor furniture and should be cared for accordingly. We are working on a line of exterior ladders but there is much development to do to ensure they will hold up outside.
Q: Do you ship internationally?
A: We can. Our shipping module on our website does not currently support international shipping. But we can still arrange an international shipment for you. Please contact us at firstname.lastname@example.org with the subject line "Request for international shipping". Let us know the size, finish and carpet color of the ladder(s) you'd like and include your address so we can get an accurate rate quote to ship to you. We will send you a price to fulfill your order and ship it to you. If you approve the price we will then send an e-invoice that you can pay with Pay Pal or a credit card. Please be aware; International shipments can be very expensive especially for the larger ladders. In addition to the FedEx shipping charge there are also tariffs and fees charged.
Some recent examples:
Ontario, Canada- FedEx $90, Tariffs/Fees $70.
Solihull, UK-FedEx $295. Tariffs/Fees not determined.
Greenacre, Australia-FedEx $395. Tariffs/Fees not determined.
Hiroshima, Japan-FedEx $410. Tariffs/Fees not determined.